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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi!I have changed my email address from 'riverscrossing@yah

    Asked by Judy Rivers on May 17, 2011 at 07:57 PM


    I have changed my email address from 'riverscrossing@yahoo.com" to 'riverscrossing@gmail.com"

    I am having problems with my own site.  I want to place an upload form in it, and believe I've successfully done so....but when it finishes uploading my file, it goes to the hosting company's index page and the file I tried to upload is no where to be found.

    Oh what am I doing wrong?  I've created a Thank You page...but I don't think the code is finding it.

    Thank you very much!

    Judy Rivers


    Page URL:

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    Answered by allanftd on May 17, 2011 at 09:23 PM

    Hi Judy,

    By default, the files uploaded go directly to the form's corrsponding submissions page when you're logged in to your JotForm account. If you have JotForm-DropBox integration in place, the uploaded file will also be automatically dumped into your DropBox account (and into your computer hard disk if you have DropBox installed and sync-ed into your computer.

    I'm not quite understanding what you mean when you said the file is going to your webhosting company's index page. Do you mean the root page in your directory? Or are you referring to the default main page of your website? Either way, kindly provide a screenshot or URL showing your file.

    We'll be waiting for your response. Thank you for using JotForm!