What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I want to change noreply@jotform.com email as the sender email address.

    Asked by Robyn on August 27, 2013 at 05:41 PM

    Our company uses gmail and whenever an email comes in for our private dining inquiries via the jot form, they come from the same email address (noreply@whatever it is). Is there a way to make it come from the email address of the person who is inquiring? Gmail clumps emails together that have the same email address. It is great for most things, especially when there is a lot of conversations going back and forth. These are just inquiries from all different people and unfortunately some get missed because of this clumping...any suggestions??

    Page URL:
    http://www.mayadelsol.com/private-dining-request.html

    Emails email different noreply
  • Profile Image

    Answered by khrisell on August 27, 2013 at 06:41 PM

    Hello,

    We have now implemented a solution to set a Sender Address as you wish. You just need to use a mandrill account. Mandrill is free upto 12,000 emails per month. So, you will be fine with a free account. Mandrill let's you change the From Email Address. 

    To know more about Mandrill, kindly check this link


    Also, you can add your current email address. However, it will require a verification to be able to use it. So it should be your email.

    You can use the email of the Form sender using Reply-to option, where you can reply directly to the email notification and your reply will be sent to the email that the user would input on the email field.


    In order to configure the Reply-to Email, follow the steps below.

    (Make sure you have an Email field on your form to be able to set the email of the person who submit the form as the Reply-to Email.)

    1. Click Setup & Embed

    2. Email Alert

     

    A new window will show up, click Reply-to and Recipient Settings below.

     

    You will be redirected to where you need to set-up the Reply-to email.

     

    Once you have set the Reply-to email as "Email" which is the email field of your form, click finish.

    You will receive email from the configured Sender email.

    However, when you hit reply on your email, you will be able to see the Reply-to email and from there you will be able to send email to your form submitter directly from that email notification.

     

    If you have any further clarifications, feel free to let us know.

    Thank you for using JotForm. :)

  • Profile Image

    Answered by Thymefood on October 03, 2013 at 01:05 AM

    Taking away the simple "sender email" feature is such a bad idea. Now you make users jump through so many hoops with Mandrill just to get a simple feature up again. It is ridiculous.