What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    MY ACCOUNT HAS BEEN SUSPENDED!?

    Asked by nhazlerig on August 27, 2013 at 07:29 PM

    I use this service for professional use as a web designer. My clients are not going to be happy if all their forms have been disabled. I am not phishing and need this account reactivity ASAP. 

    my account professional
  • Profile Image

    Answered by khrisell on August 27, 2013 at 07:42 PM

    Hello,   

    I can see that you have this form. Titled "UNTITLED"

     

      Getting passwords and usernames is considered phishing and this is strictly prohibited by our terms of use.
    The problem with your account is  that it was automatically suspended by our phishing detection system because  you have this form which was found guilty of a phishing activity.
    Let  me explain you that phishers will use our Form builder to make forms to sensitive information into plain, and sometimes unlabeled,
    text fields
             
    Fighting with real phishers is an everyday task and cannot be manually done. We ought to control this in order to be compliant with Internet Regulations, otherwise our site might penalized as it was back in February ,2012 due to phishing forms stored into our servers.
                     
    So, in order to control phishers we have implemented this system as
    we have millions of forms already hosted by our servers. I thank you for your understanding. 
    Your account was suspended because your form was suspected to be used for phishing.
                   
    We can activate your account if you will agree that we can delete the said form.
    Thank you.