Why is JotForm truncating the last record on my CSV download?

  • Profile Image
    MarilynLitt
    Asked on August 28, 2013 at 12:01 AM

    Another week, another issue . . .

    JotForm is truncating the data on the last exported form from the database.

    We are doing a CSV download.  It is not necessarily the last form that is entered, but it will be the last sorted.

    Lost     

    http://www.jotformpro.com/MarilynLitt/lostdog

     

    Found 

     

    http://www.jotformpro.com/MarilynLitt/founddog

     

    We paid a lot of money to JotForm, but are looking to migrate due to all these error.

  • Profile Image
    EltonCris
    Answered on August 28, 2013 at 02:33 AM

    Hi,

    We apologize for that.

    I am not sure what you mean exactly with the last truncated record. Are you referring to the last submission when you download your form submissions to CSV? Or are you referring to the truncated field labels on CSV? Can give us further details about the problem?

    So far when I take your CSV submissions, the last record is fine and not truncated, perhaps if you could provide clearer details we may be able to understand and track the problem.

    Thanks!