What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Photos not uploading from JotForm to DropBox

    Asked by altviewgraphics on August 28, 2013 at 12:13 AM

    I just integrated my JotForm to my DropBox for single photo upload per form - so it should not be a "number" issue. None of the test submissions uploaded the photo to my DropBox - only the form itself.  A little help would be appreciated.  Thanks.

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    Answered by Cesar on August 28, 2013 at 12:37 AM

    Good evening, kindly remove the Dropbox integration and recreate it. Then try the file upload once more to check if this corrects that behavior. Do try this first, if the issue persists feel free to contact us to provide you with further assistance.

    Related Dropbox Integration Article:


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    Answered by pinoytech on August 28, 2013 at 01:46 AM


    For some reason, your response came out empty. Can you please post it again using this link? http://www.jotform.com/answers/261213

    Thank you!

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    Answered by altviewgraphics on August 28, 2013 at 01:50 AM

    Thanks!  I’ll give it a go.

    I followed your instruction and as well, changed the pictutre file size allowance settings.  It worked!
    Thanks so much!