What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not Recieving Notifications

    Asked by ofd@archatl.com on August 28, 2013 at 08:33 AM

    I am using JotForm to create a form to fill out for an event, and I have it automatically respond to the parents who's teens have signed up for this event.  I also have an notification email set up, but for some reason, I am not recieving these notification emails. The notification is going to a different address other than the primary one that is registered. 

    Page URL:

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    JotForm Support

    Answered by guilledutra on August 28, 2013 at 10:56 AM


    could you please confirm the email address configured at your email notification?  follow the next steps please:

    1 - Select "Setup & Embed" tab from the form builder.

    2 - Click on "Email Alerts" icon, then select "Notification 1" from the email alerts list.

    3 - Check the recipient E-mail input , if it is not correct you can change the email address here.

    Click finish and make a test submission to see if it is working.


    Hope it helps

    please let us know if you need further assistance


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    Answered by ofd@archatl.com on September 10, 2013 at 09:49 AM

    Went through all of that alrady, and it seems to still not work.  One of our developers, Eliezner, was testing my form for a different problem, and it was submitted, but I never got an email notification about this test. 


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    JotForm Support

    Answered by guilledutra on September 10, 2013 at 10:34 AM

    Could you provide us with the email addresses that are not receiving the email notifiactions in order to make further investigations?


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    Answered by ofd@archatl.com on September 10, 2013 at 11:44 AM



    You can respond to me directly here if you wish

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    Answered by pinoytech on September 10, 2013 at 01:12 PM


    Sorry for the inconvenience that may have caused. I've check your email address and its not on our bounce list. Have you tried already checking your email spam/bulk folder? If not, can you please give a try?

    Thank you!