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    Conditions aren't working for emails

    Asked by wengriffinapt on August 28, 2013 at 02:13 PM

    Hello Jotform Support, 

    I have conditions set up for a form where there are two check boxes and if either or both of them are checked the notification email should route to a particular email such as number2@email.com. If both are left unchecked it should route to number1@email.com. I tested the form and the conditions are not working. 

    The conditions for the form are as follows: 

    IF Is Equal To "New Install"
    AND IF Is Equal To "Existing Customer"
    Send Internal Sales Lead Form email to

    If Is Empty
    Send Internal Sales Lead Form email to

    Is the reason why the conditions aren't working because the checkboxes section does not have a title? 

    Please advise at your earliest convenience as to how I can fix this. 

    Thank you very much! 

  • Profile Image
    JotForm Support

    Answered by guilledutra on August 28, 2013 at 04:13 PM


    could you share the link or the name of the form  where you are trying to set the conditions in order to help you better


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    Answered by wengriffinapt on August 28, 2013 at 04:42 PM


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    JotForm Support

    Answered by guilledutra on August 28, 2013 at 04:59 PM


    I cloned your form, made some test with 2 email addresses of my own but I couldn't recreate this issue. I also checked our email server log and I found that email was successful delivered to one of the email address, could you check it? 

    /var/log/jotform/amazonSES.log:[28/Aug/2013:16:43:16 -0400] 21784658217967 AmazonSES Sent email to startnow@acceleratedpay.com - MessageID:00000140c6aa79af-e1ba53c8-a5e0-4d2a-ba11-085263c7dac0-000000 - RequestId:76a84b2a-1022-11e3-849d-f30aa5c7a9a1

    please let us know if you need further assistance


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    Answered by wengriffinapt on August 28, 2013 at 05:14 PM

    So when I submit the form without checking either of the checkboxes the notification email is supposed to go to wen.griffin@acceleratedpay.com. I'm not receiving the submissions at all. 

    When either of the checkboxes are checked the emails are supposed to go to greg.rockwell@acceleratedpay.com, and he has not received any submissions even though the form has been tested. 

    Can you please help me from here? 

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    JotForm Support

    Answered by jonathan on August 28, 2013 at 06:40 PM


    I could see a conflict in your condition email setup.

    Correct the email condition by creating 2 separate conditions base on the selected checkboxes.


    I suggest you also Add a default Notification E-mail to the form.
    So that there is no need to create empty condition email (which logically will not work).

    When you do this, even if no checkboxes are selected on the form, you will still get the notificaiton email every time the form is submitted.


    Please inform us if you need assistance doing this.