What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Mailchimp integration problemAsked by cumberlandcss on August 28, 2013 at 06:32 PM
When I try to edit a Mailchimp integration, I see the API key page, click 'next' and it briefly spins the update cursor, tehn does nothing. 'Remove Integration' also does nothing. Happens on two of my forms. Any ideas?
I would suggest to clear you browser's and JotForm's Cache settings. Also trying different browsers (ie, Firefox, Chrome & IE)
Steps to clear browser's cache:
Steps to clear JotForm Cache:
Go to Accounts:
Then click on Settings then click on Clear Cache, and you´re done.
Do try these steps, followed by trying different browsers as well. If the problem persists and you need further assistance do let us know, that way we can help you better.
Cleared Jotform cache. Same problem.
Used IE browser. Same problem.
Tried new Mailchimp API key. Same problem.
I've taken some time here trying to replicate the problem, but I have been able to add, edit and remove the mailchimp integration on my forms.
Other things to try would be to do a clone of your form and trying to remove it there. With your permission may I try to remove the API key from your form?
Thanks Cesar. Sure, go ahead.
I proceeded to remove your form's mailchimp integration, could you try setting it up again?
please let us know if you need further assisatnce
That works now. Thanks for your help.
in behalf of my co-worker @Cesar and me, you are welcome,
please let us know if you need further information.