Mailchimp integration problem

  • Profile Image
    cumberlandcss
    Asked on August 28, 2013 at 06:32 PM

    When I try to edit a Mailchimp integration, I see the API key page, click 'next' and it briefly spins the update cursor, tehn does nothing. 'Remove Integration' also does nothing. Happens on two of my forms. Any ideas?

  • Profile Image
    Cesar
    Answered on August 28, 2013 at 07:19 PM

    I would suggest to clear you browser's and JotForm's Cache settings. Also trying different browsers (ie, Firefox, Chrome & IE)

    Steps to clear browser's cache:

    http://kb.iu.edu/data/ahic.html

    Steps to clear JotForm Cache:

    Go to Accounts:

    1

     

    Then click on Settings then click on Clear Cache, and you´re done.

    2

    Do try these steps, followed by trying different browsers as well. If the problem persists and you need further assistance do let us know, that way we can help you better.

     

     

  • Profile Image
    cumberlandcss
    Answered on August 28, 2013 at 07:47 PM

    Using Chrome. 

    Cleared Jotform cache. Same problem.

    Used IE browser. Same problem.

    Tried new Mailchimp API key. Same problem. 

  • Profile Image
    Cesar
    Answered on August 28, 2013 at 09:00 PM

    I've taken some time here trying to replicate the problem, but I have been able to add, edit and remove the mailchimp integration on my forms.

    Other things to try would be to do a clone of your form and trying to remove it there. With your permission may I try to remove the API key from your form?

  • Profile Image
    cumberlandcss
    Answered on August 29, 2013 at 12:19 PM

    Thanks Cesar. Sure, go ahead. 

  • Profile Image
    guilledutra
    Answered on August 29, 2013 at 01:46 PM

    Hi,

    I proceeded to remove your form's mailchimp integration, could you try setting it up  again?

    please let us know if you need further assisatnce

    thanks

  • Profile Image
    cumberlandcss
    Answered on August 29, 2013 at 02:47 PM

    That works now. Thanks for your help.

  • Profile Image
    guilledutra
    Answered on August 29, 2013 at 02:51 PM

    in behalf of my co-worker @Cesar and me, you are welcome,

    please let us know if you need further information.

    thanks