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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mailchimp integration problem

    Asked by cumberlandcss on August 28, 2013 at 06:32 PM

    When I try to edit a Mailchimp integration, I see the API key page, click 'next' and it briefly spins the update cursor, tehn does nothing. 'Remove Integration' also does nothing. Happens on two of my forms. Any ideas?

    Page URL:
    http://form.jotformpro.com/form/22908039455963

    problem My Forms next remove integration
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    Answered by Cesar on August 28, 2013 at 07:19 PM

    I would suggest to clear you browser's and JotForm's Cache settings. Also trying different browsers (ie, Firefox, Chrome & IE)

    Steps to clear browser's cache:

    http://kb.iu.edu/data/ahic.html

    Steps to clear JotForm Cache:

    Go to Accounts:

    1

     

    Then click on Settings then click on Clear Cache, and you´re done.

    2

    Do try these steps, followed by trying different browsers as well. If the problem persists and you need further assistance do let us know, that way we can help you better.

     

     

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    Answered by cumberlandcss on August 28, 2013 at 07:47 PM

    Using Chrome. 

    Cleared Jotform cache. Same problem.

    Used IE browser. Same problem.

    Tried new Mailchimp API key. Same problem. 

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    Answered by Cesar on August 28, 2013 at 09:00 PM

    I've taken some time here trying to replicate the problem, but I have been able to add, edit and remove the mailchimp integration on my forms.

    Other things to try would be to do a clone of your form and trying to remove it there. With your permission may I try to remove the API key from your form?

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    Answered by cumberlandcss on August 29, 2013 at 12:19 PM

    Thanks Cesar. Sure, go ahead. 

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    JotForm Support

    Answered by guilledutra on August 29, 2013 at 01:46 PM

    Hi,

    I proceeded to remove your form's mailchimp integration, could you try setting it up  again?

    please let us know if you need further assisatnce

    thanks

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    Answered by cumberlandcss on August 29, 2013 at 02:47 PM

    That works now. Thanks for your help.

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    JotForm Support

    Answered by guilledutra on August 29, 2013 at 02:51 PM

    in behalf of my co-worker @Cesar and me, you are welcome,

    please let us know if you need further information.

    thanks