What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I recived this message :

    Asked by Greg Farnum on May 18, 2011 at 08:12 AM

    I recived this message :

    You have currently reached the limits of your account. Your forms will be disabled Thursday at 12pm EST. Guest accounts are limited to 20 submissions per month.

    Your website says the the free account is for up to 100 submissions per month.  What is the correct amount? 

    Please help ASAP!

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    JotForm Support

    Answered by NeilVicente on May 18, 2011 at 10:16 AM

    Hi Greg,

    Guest accounts are indeed limited to 20 submissions per month. The free account that was referred to have 100 monthly submissions limit is a registered account, that is, an account with a username and password.

    What you can do for now is to register an account, and then import your existing form into that new account. Unfortunately though, you cannot import the submission entries in the old form onto your new account. You may want to download them first to keep a copy in your computer.

    To register a free account, click here

    To learn how to import your existing form into your newly registered account, refer to this user guide

    Hope this post was of any help to you. Let me know if there's anything else you need assistance with.