What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why cant I pay for my upgrade and why do you not have phone support for this?

    Asked by jimspears on August 29, 2013 at 09:35 AM

    I have tried multiple times to renew/upgrade and I keep getting transaction unsuccesful.  This process would be so much easier if you guys would talk to your customers like every other business on the planet.  Please let me know what i am doing wrong.




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    Answered by EliezerN on August 29, 2013 at 11:25 AM

    We are truly sorry for the inconveniences this may have caused.

    Unfortunately we don't have phone support currently, however, you can make your question at this forum where we will be more than glad to provide you support you need  the 24/7 and will do our best to resolve your issues and needs about Jotform functionlity. 

    So, in regards to your concern, could you please let us know what kind of method you're using when trying to upgrade? Which plan you want to subscribe to? I can see that your account is has already a subscription with our PREMIUM plan.

    Also, in what point of the process you are getting the error? In that way we will be able to further investigate and help you to resolve this issue.