Why does my jotform account not show the upgrade I've paid for?

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    AdmissionsNCCC
    Asked on August 29, 2013 at 10:14 AM

    Dear Sirs:

    We have recently purchased a two-year subscription to Jotform. We log in to our account and we only see it is using the free version. Please advise.

    Best Regards,

    Corey Wright

     

    Niagara County Community College

    (716) 614-6897

    cwright@niagaracc.suny.edu

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    Welvin
    Answered on August 29, 2013 at 12:01 PM

    Hi Corey,

    Good day! We have check our record and found your email to our Support Email Account with all the information we need about the subscription. I've found the payment and associated to the mentioned account. Please kindly check again.

    Thanks

  • Profile Image
    Answered on August 29, 2013 at 03:23 PM

    Hi Welvin,

    Thank you for the prompt reply and fixing our payment / account issue. It is greatly appreciated! I just got in the office and sent another email to support before I checked back on my forum post. My apologies for any confusion as you can close whichever help ticket that may have created.

    Thank you!

    Corey

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    Mike_T
    Answered on August 29, 2013 at 05:23 PM

    Everything looks fine now. Thank you very much for using our service.

    If you need any further assistance, please let us know. We will be happy to help.