What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my jotform account not show the upgrade I've paid for?

    Asked by AdmissionsNCCC on August 29, 2013 at 10:14 AM

    Dear Sirs:

    We have recently purchased a two-year subscription to Jotform. We log in to our account and we only see it is using the free version. Please advise.

    Best Regards,

    Corey Wright


    Niagara County Community College

    (716) 614-6897


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    JotForm Support

    Answered by Welvin on August 29, 2013 at 12:01 PM

    Hi Corey,

    Good day! We have check our record and found your email to our Support Email Account with all the information we need about the subscription. I've found the payment and associated to the mentioned account. Please kindly check again.


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    Answered by on August 29, 2013 at 03:23 PM

    Hi Welvin,

    Thank you for the prompt reply and fixing our payment / account issue. It is greatly appreciated! I just got in the office and sent another email to support before I checked back on my forum post. My apologies for any confusion as you can close whichever help ticket that may have created.

    Thank you!


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    JotForm Support

    Answered by Mike_T on August 29, 2013 at 05:23 PM

    Everything looks fine now. Thank you very much for using our service.

    If you need any further assistance, please let us know. We will be happy to help.