Why does my jotform account not show the upgrade I've paid for?

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    Asked on August 29, 2013 at 10:14 AM

    Dear Sirs:

    We have recently purchased a two-year subscription to Jotform. We log in to our account and we only see it is using the free version. Please advise.

    Best Regards,

    Corey Wright


    Niagara County Community College

    (716) 614-6897


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    Answered on August 29, 2013 at 12:01 PM

    Hi Corey,

    Good day! We have check our record and found your email to our Support Email Account with all the information we need about the subscription. I've found the payment and associated to the mentioned account. Please kindly check again.


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    Answered on August 29, 2013 at 03:23 PM

    Hi Welvin,

    Thank you for the prompt reply and fixing our payment / account issue. It is greatly appreciated! I just got in the office and sent another email to support before I checked back on my forum post. My apologies for any confusion as you can close whichever help ticket that may have created.

    Thank you!


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    Answered on August 29, 2013 at 05:23 PM

    Everything looks fine now. Thank you very much for using our service.

    If you need any further assistance, please let us know. We will be happy to help.