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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    When do I receive a email from a form submission when using PayPal?

    Asked by OrlandoCouponsApp on August 29, 2013 at 03:09 PM


    I have created a form that uses PayPal as a payment gateway upon form submission. I don't see any submission entries and I haven't received any submission emails when I try to test the form.

    Do we only receive a form submission email after the user has completed the payment with PayPal? Or do we receive an email with the form information and then a second email from PayPal?


    Thank you.

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    JotForm Support

    Answered by guilledutra on August 29, 2013 at 05:19 PM


    Once the user completes the paypal payment step you will receive the notification email, also you can set up your PayPal payment method in order to receive pending payment emails.

    Select your paypal payment field,

    1 - Click on the properties icon 

    2 - Set the "Pending Payment Email" option to yes. 

    You can check your incomplete payment submissions from the  form submissions page

    Hope it helpls

    please let us know if you need further assistance