PayPal Payments stopped working

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    Asked on August 29, 2013 at 03:22 PM

    We had all of our membersip forms online and wokring fine for 1.5 hours. Then suddenly, ALL credit cards or PayPal account information was rejected. 


    I called PayPal and used the Virtual Terminal and the payments went through fine, but they are still not going through via  JotForm.


    Why would it suddenlt stop working. We have lost a lot of money today because of this glitch.

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    Answered on August 29, 2013 at 05:03 PM

    We are deeply sorry for any possible inconveniences caused.

    I have checked the first link to the form:

    Mustang Pride for Family with 1 HWES Student

    I was able to submit it, then I was redirected to the PayPal payment page without any issues (but I skipped the payment).

    Is there are any errors reported by your users?

    Please note that 'Incomplete Payments' are referring to unpaid submissions, you can check the following link to find our more information on it:

    How to View Incomplete Payments