What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Payments stopped working

    Asked by HWESPTA on August 29, 2013 at 03:22 PM

    We had all of our membersip forms online and wokring fine for 1.5 hours. Then suddenly, ALL credit cards or PayPal account information was rejected. 


    I called PayPal and used the Virtual Terminal and the payments went through fine, but they are still not going through via  JotForm.


    Why would it suddenlt stop working. We have lost a lot of money today because of this glitch.

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    JotForm Support

    Answered by Mike_T on August 29, 2013 at 05:03 PM

    We are deeply sorry for any possible inconveniences caused.

    I have checked the first link to the form:

    Mustang Pride for Family with 1 HWES Student

    I was able to submit it, then I was redirected to the PayPal payment page without any issues (but I skipped the payment).

    Is there are any errors reported by your users?

    Please note that 'Incomplete Payments' are referring to unpaid submissions, you can check the following link to find our more information on it:

    How to View Incomplete Payments