MY ACCOUNT IS WRONGLY DISABLED

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    minsk
    Asked on August 29, 2013 at 04:22 PM

     

    HELLO,

    I HAVE UPGRADED FOR PREMIUM SUBSCRIPTION FOR ONE MONTH.
    SO WHY DISABLE MY ACCOUNT, FOR CHRIST SAKE?
    CHECK MY PURCHASE DETAILS BELOW:
     
    ORDER REFERENCE # 73907368  from 08/28/2013 21:20

    JotForm (63462) - Premium Monthly Subscription (1693520)


     

    PLEASE CORRECT THIS ANNOMALY AS I HAVE BEEN BILLED FOR THIS PURCHASE WITH RESPECT TO MY ACCOUNT:  MINSK


     

    KINDLY CORRECT THIS MISTAKE AND REACTIVATE MY ACCOUNT AND FORMS.


     

    THANKS

  • Profile Image
    bmccrea
    Answered on August 29, 2013 at 05:05 PM

    Same thing happened to me. Have not heard from them yet. Have you?

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    Goldo
    Answered on August 29, 2013 at 07:51 PM

    We have manually upgraded your account to Premium. Sorry for the inconvenience.

    -

    @bmccrea - your account is currently set on Premium. Can you provide me the order reference #, please?

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    bmccrea
    Answered on August 29, 2013 at 08:01 PM
    This has been taken care of. Thank you.
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    terrythompson
    Answered on September 04, 2013 at 03:31 PM

    This has happed to me also today after I upgraded yesterday.  Going on 4 hours and no answer.

    order #Ref# 74036852

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    Welvin
    Answered on September 04, 2013 at 03:40 PM

    @terrythompson,

    Good day! We request you to please open a separate thread with your inquiry. Start a new thread from here: http://www.jotform.com/answers/answer.php?

     

    Thanks