What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    MY ACCOUNT IS WRONGLY DISABLED

    Asked by minsk on August 29, 2013 at 04:22 PM

     

    HELLO,

    I HAVE UPGRADED FOR PREMIUM SUBSCRIPTION FOR ONE MONTH.
    SO WHY DISABLE MY ACCOUNT, FOR CHRIST SAKE?
    CHECK MY PURCHASE DETAILS BELOW:
     
    ORDER REFERENCE # 73907368  from 08/28/2013 21:20

    JotForm (63462) - Premium Monthly Subscription (1693520)


     

    PLEASE CORRECT THIS ANNOMALY AS I HAVE BEEN BILLED FOR THIS PURCHASE WITH RESPECT TO MY ACCOUNT:  MINSK


     

    KINDLY CORRECT THIS MISTAKE AND REACTIVATE MY ACCOUNT AND FORMS.


     

    THANKS

    my account JotForm style purchase table
  • Profile Image

    Answered by bmccrea on August 29, 2013 at 05:05 PM

    Same thing happened to me. Have not heard from them yet. Have you?

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    JotForm Support

    Answered by Goldo on August 29, 2013 at 07:51 PM

    We have manually upgraded your account to Premium. Sorry for the inconvenience.

    -

    @bmccrea - your account is currently set on Premium. Can you provide me the order reference #, please?

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    Answered by bmccrea on August 29, 2013 at 08:01 PM
    This has been taken care of. Thank you.
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    Answered by terrythompson on September 04, 2013 at 03:31 PM

    This has happed to me also today after I upgraded yesterday.  Going on 4 hours and no answer.

    order #Ref# 74036852

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    JotForm Support

    Answered by Welvin on September 04, 2013 at 03:40 PM

    @terrythompson,

    Good day! We request you to please open a separate thread with your inquiry. Start a new thread from here: http://www.jotform.com/answers/answer.php?

     

    Thanks