- minskAsked on August 29, 2013 at 04:22 PM
I HAVE UPGRADED FOR PREMIUM SUBSCRIPTION FOR ONE MONTH.
SO WHY DISABLE MY ACCOUNT, FOR CHRIST SAKE?
CHECK MY PURCHASE DETAILS BELOW:
ORDER REFERENCE # 73907368 from 08/28/2013 21:20
JotForm (63462) - Premium Monthly Subscription (1693520)
PLEASE CORRECT THIS ANNOMALY AS I HAVE BEEN BILLED FOR THIS PURCHASE WITH RESPECT TO MY ACCOUNT: MINSK
KINDLY CORRECT THIS MISTAKE AND REACTIVATE MY ACCOUNT AND FORMS.
- bmccreaAnswered on August 29, 2013 at 05:05 PM
Same thing happened to me. Have not heard from them yet. Have you?
- JotForm SupportGoldoAnswered on August 29, 2013 at 07:51 PM
We have manually upgraded your account to Premium. Sorry for the inconvenience.
@bmccrea - your account is currently set on Premium. Can you provide me the order reference #, please?
- bmccreaAnswered on August 29, 2013 at 08:01 PMThis has been taken care of. Thank you.
- terrythompsonAnswered on September 04, 2013 at 03:31 PM
This has happed to me also today after I upgraded yesterday. Going on 4 hours and no answer.
order #Ref# 74036852
- JotForm SupportWelvinAnswered on September 04, 2013 at 03:40 PM
Good day! We request you to please open a separate thread with your inquiry. Start a new thread from here: http://www.jotform.com/answers/answer.php?.