I have a condition to the thank you page - the message changes and it's

  • Troods
    Asked on October 8, 2020 at 8:17 AM

    I have a condition to the thank you page - the message changes and it's this condition related message that won't display over the kiosk message of 'refresh this form' etc. Can I change this?

  • Amjad_A
    Replied on October 8, 2020 at 10:52 AM

    Hi Troods,

    Thanks for reaching out to us,

    Could you please provide us the form URL or ID, so that, we will be able to investigate the issue and assist you accordingly?

    Reference: where-to-find-my-form-url

    Looking forward to your response.

  • Troods
    Replied on October 8, 2020 at 11:28 AM
    https://form.jotform.com/202305881740047
    You will see the action in the mobile app in ‘KIOSK’ mode.
    ...
  • Amjad_A
    Replied on October 8, 2020 at 3:21 PM

    Hi,

    I have checked the form, But it is working correctly according to your conditions, I have checked the form in mobile phone, however, I was unable to replicate the issue.

    I have cleared your form cache, could you please give it a try and let us know about the issue?

    we would be glad to assist you.

  • Troods
    Replied on October 8, 2020 at 3:28 PM
    It’s all working fine – there was no issue with the form. It’s the fact that in KIOSK mode my own Thank You page or page created for the conditions does not display long enough to read. It flashes and then the Kiosk thank you pops up and starts the countdown.
    I’m trying to keep this super simple for people filling out the form. There has to be a submission in order to collect the data. I thought I would just combine both messages on the Thank You page provided in the settings but that page just flashes. The Kiosk page pops up super quick allowing no time to read the message based on your result of filling out the form; you get a message telling you that you are free to enter work or a message that tells you to not enter the workplace. Make sense? It’s ideal but doesn’t work with the ideal of the Kiosk. I love the Kiosk but it doesn’t work with my after submit is clicked pages, sadly.
    ...
  • Vick_W Jotform Support
    Replied on October 8, 2020 at 10:06 PM

    Hi there,

    Yes, you are right currently in Kiosk Mode the Thank You page display for a very short time, and then the Kiosk thank you pops up and the count down starts. This is how the Kiosk mode works.

    In your case, I would suggest that you use the Fill Out Form option instead. In your "Thank You" pages that you've created you can add your form URL as a Hyperlink. Here is an example of it in a clone of your form.

    1602209102 5f7fc54ee0d5a  Screenshot 10

    1602209063 5f7fc527a462c  Screenshot 21

    Please try it and let us know if you need further assistance.

    Thanks.