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Forms missing in accountAsked by ASCT on August 30, 2013 at 04:44 AM
Je découvre ce matin que je n'ai plus les informations concernant mes trois formulaires !
Merci de votre aide.
I discovered that I have no information about my three forms!
Thank you for your help
I only see 1 form at your profile, Renseignez les champs ci-dessous
were the other 2 forms created under your account? maybe you created them without being logged in, do you have the URL link or the location were they supposed to be embeded? also the name of the forms would be helpfull in order to make further investigations.
Here is the links of the three form.
When i fill them, none of them appears on JotForm.
This is very embarrassing for me because it is the only way to capture customers!
And for over a year that I subscribe to, I have at least a thousand people who filled out the forms!
Thanks for your help !
Mob. 06 95 52 45 89
Le 30 ao 2013 15:01, JotForm Support Forum a rit :
These forms are not in your account "ASCT".
Upon checking I found that they are in another account "ASCTINT". This account is overlimit. You have exceeded the allowed submission limits. This is the reason your forms are disabled. Only 100 submissions are allowed in Free account and you have already received 171 SSL submissions.
You should have received the warning emails as they are sent whenever you reach close to your allowed submission limits.
You should upgrade your account. Another option is, as submission counts are reset everymonth you can wait for start of next month.
Hope this helps.
Here is the mail of the purchase for july.
So, if i understand, we have to pay every month ? (because, last year, the credit card was automatically debited.)
Can you please post it again the email that you have received with regards on your last purchase for further assistance?
Here is the email :Début du message transféré :Expéditeur: email@example.com
Date: 25 juillet 2013 16:18:04 UTC+02:00
Objet: JotForm - Premium Monthly Subscription Order Information (ASCTINT)
Répondre à: firstname.lastname@example.org
Thank you for your purchase of JotForm - Premium Monthly Subscription
Your account should be upgraded to Premium shortly. Should you have any questions please contact us at email@example.com
Good day! Can you please confirm if your inquiry about your forms has already been resolved? Also, I would suggest creating a separate thread for your inquiry about your subscription with Jotform. This way, we can assist you without having to check with the original inquiry.
The problem is solved.
Thanks for the help.