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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms missing in account

    Asked by ASCT on August 30, 2013 at 04:44 AM


    Je découvre ce matin que je n'ai plus les informations concernant mes trois formulaires !

    Merci de votre aide.



    I discovered that I have no information about my three forms!

    Thank you for your help

    Page URL:

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    JotForm Support

    Answered by guilledutra on August 30, 2013 at 09:01 AM


    I only see 1 form at your profile, Renseignez les champs ci-dessous

    were the other 2 forms created under your account? maybe you created them without being logged in, do you have the URL link or the location  were they supposed to be embeded? also the name of the forms would be helpfull in order to make further investigations.


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    Answered by ASCT on August 31, 2013 at 04:40 AM
    Here is the links of the three form.
    When i fill them, none of them appears on JotForm.
    This is very embarrassing for me because it is the only way to capture customers!
    And for over a year that I subscribe to, I have at least a thousand people who filled out the forms!
    Thanks for your help !
    Alexandre ROTSZTEIN
    Mob. 06 95 52 45 89
    Le 30 ao 2013 15:01, JotForm Support Forum a rit :
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    JotForm Support

    Answered by ashwin_d on August 31, 2013 at 07:10 AM

    Hello Alexandre,

    These forms are not in your account "ASCT".

    Upon checking I found that they are in another account "ASCTINT". This account is overlimit. You have exceeded the allowed submission limits. This is the reason your forms are disabled. Only 100 submissions are allowed in Free account and you have already received 171 SSL submissions.

    You should have received the warning emails as they are sent whenever you reach close to your allowed submission limits.

    You should upgrade your account. Another option is, as submission counts are reset everymonth you can wait for start of next month. 

    Hope this helps.

    Thank you!

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    Answered by ASCT on August 31, 2013 at 07:19 AM
    Hello again
    Here is the mail of the purchase for july.
    So, if i understand, we have to pay every month ? (because, last year, the credit card was automatically debited.)
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    Answered by pinoytech on August 31, 2013 at 12:26 PM


    Can you please post it again the email that you have received with regards on your last purchase for further assistance?

    Thank you!

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    Answered by ASCT on August 31, 2013 at 12:59 PM

    Hello again


    Here is the email :



    Début du message transféré :

    Expéditeur: jotform@interlogy.com
    Date: 25 juillet 2013 16:18:04 UTC+02:00
    Destinataire: s.caron@me.com
    Objet: JotForm -  Premium Monthly Subscription Order Information (ASCTINT)
    Répondre à: jotform@interlogy.com

    Dear Sébastien,

    Thank you for your purchase of JotForm -  Premium Monthly Subscription

    Your account should be upgraded to Premium shortly. Should you have any questions please contact us at jotform@interlogy.com


    Interlogy LLC


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    JotForm Support

    Answered by Welvin on August 31, 2013 at 08:17 PM


    Good day! Can you please confirm if your inquiry about your forms has already been resolved? Also, I would suggest creating a separate thread for your inquiry about your subscription with Jotform. This way, we can assist you without having to check with the original inquiry.


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    Answered by ASCT on September 01, 2013 at 05:19 AM


    The problem is solved.

    Thanks for the help.