What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Securing Forms Via SSL

    Asked by Heartfelt on May 18, 2011 at 12:19 PM


    I joined Jotform partially due to the security feature, SSL encryption. I need to make sure I am using it correctly and understand the benefits. My page with the form is: http://www.twsco.com/requestQuote.html

    When installing the form, via dreamweaver, I checked the SSL box at the top of the pop-up. From there, I chose DW, copied the code, etc.


    My expectation is that when a customer fills it out, their information will be encrypted as it leaves my page, on way to jotform.


    Am I correct on this?


    Also, is using the DW code, the best way to implement Jotforms or is using iFrames or other options more beneficial?



    Page URL:

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    JotForm Support

    Answered by mliz on May 18, 2011 at 08:58 PM

    Hi Rob,

    You are correct when the SSL is enabled the data submitted via the form
    will be transmitted via the secure socket layer.

    We use a 256-bit Godaddy SSL Certificate. Here is what they say about the security in their FAQ:

    What Is the Encryption Strength of Your SSL Certificates?

    All of our SSL certificates support high-grade 256-bit encryption.

    The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user's browser and the server that the website resides on. For example, the combination of a Firefox browser and an Apache Web server normally enables up to 256-bit AES encryption with our SSL certificates. This means that depending on the Web browser and Web server that combine to establish the secure connection through one of our SSL certificates, the encryption strength of the secure connection may be 40, 56, 128, or 256 bit.

    If you are using Dreamweaver to develop your site then the DW embed code would
    suit your needs. iFrame is used if there are several javascripts code included in
    the page to avoid conflicts with the form.
    However iFrame version has a downside: Every time you change your form, you must update
    the form code on your site. Since the height of the form needs to be hard-coded, the form
    size will change and the iframe height will need to be updated.


    Hope this helps.


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    Answered by Heartfelt on May 18, 2011 at 10:53 PM

    When using DW code and I make a change at jotform.com on my form, don't I still need to redo the code and repaste into my page, via dreamweaver?

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    Answered by allanftd on May 19, 2011 at 08:07 PM

    Hi heartfelt,

    It depends on which embed code you used.

    You do not need to repaste the code after making changes in your jotform.com account if you are using any of the following types of embed codes: Embed, Iframe

    For the following types, you do not need to repaste the code if you did not change the way it appears in your form (i.e. properties like height, width, color of button/window): Lightbox, Feedback, Pop-up 

    You need to repaste the embed code if you have used the following: Source, Dreamweaver (your chosen embed code option)

    We hope you find this information useful. Please let us know if we can be of further assistance. Thank you for using JotForm!