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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form: Submit button is not working

    Asked by chykpittsburgh on August 30, 2013 at 08:46 AM

    Someone tried to register using this form three times, but it didn't go through. I tried and it worked, but it's still not working for them.

    register form submit button not submitting not working
  • Profile Image

    Answered by jedcadorna on August 30, 2013 at 09:15 AM

    Hi,

    I have tried to submit a form and it seems to work fine on my end. May I know what browser are they using and have they tried to clear some cache and cookies in their browser settings?

    submit

    Thanks,

    Jed

  • Profile Image

    Answered by chykpittsburgh on August 30, 2013 at 12:00 PM

    They tried with more than one browser and it didn't work. I tested it and it worked. They tried again after that, but it didn't work for them. I see that yours worked, so I'm not sure what the problem is. Also, it says that I've used up 8/100 submissions allowed even though  I deleted a couple of my test submissions. Will I still have the 100 for this month and 100 more next month? Thanks.

  • Profile Image

    Answered by jedcadorna on August 30, 2013 at 01:17 PM

    Hello,

    I cleared your form cache can you please try it again and before trying the form can you try to clear the browser history,cookies and cache. With regards to your submission counts I can see that it is still 8/100 and I can see that you only have 6 test submissions. Kindly wait on this it could take some time to propagate. 

     

    Let me know if the form works!

    Thanks,

    Jed