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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not Receiving Emails - Email notification Set up

    Asked by movinghelp on August 30, 2013 at 09:20 AM

    You guys are awesome. I really like your services.

    Please help me again. I am not receiving the submissions to my email.

    Page URL:
    http://movinghelpcenter.com/#!book-moving-help/c1tlf

    Emails Submissions email style size notifications
  • Profile Image
    JotForm Support

    Answered by guilledutra on August 30, 2013 at 10:43 AM

    Hi,

    I could check that your form doesn't have any Email notification configured, could you follow this instructions about creating a Email notification.

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope it helps 

    please let us know if you need further assistance

    thanks

  • Profile Image

    Answered by movinghelp on August 30, 2013 at 11:43 AM

    I did as suggested, I received the test emails with no issue. However, I am not receiving the new submissions from my clients. I see I have a new one that just came in, but I still did not receive an email.

  • Profile Image
    JotForm Support

    Answered by guilledutra on August 30, 2013 at 11:55 AM

    I still cannot see any Email notification at your form, just in case, are you clicking at "Finish" button once you created your notification?

    Once you clicked finish, you should see your newly created email notification at  email alerts list

    hope it helps

    please let us know if you need further assistance

    thanks