What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
do you still having problems to login? could you try by following the (Forgot Password?) procedure from http://support.jotform.com/login using your email address (email@example.com), also could you check your spam folder if you don't see the email at your mail inbox.
Hope it helps
please let us know if you need further assistance
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Kindly refer to this thread with regards to your second question to avoid confusion and to better assist you with your concern. http://support.jotform.com/answers/262789.