What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to see the changes I've made to a submission from Form Submissions Page

    Asked by cdahlen on August 30, 2013 at 05:57 PM


    I've been trying to make updates to current submissions, and the updates aren't being reflected in the forms.  When I get the email notification, I see the changes, but I can't see the changes in the forms on the site.  This has been the case for the past hour.

    Please advise, thanks!



    Submissions email email notification site
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    Answered by nannyjoynt on August 30, 2013 at 06:10 PM

    I am having the same problem....

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    JotForm Support

    Answered by Welvin on August 30, 2013 at 07:18 PM

    Hi Carly,

    Good day! Apologized for the issue. This is fixed now. Please try to clear your forms cache by following this guide: How to Clear your Form Cache then refresh your form submissions page. You should be able to see the changes after doing this.


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    JotForm Support

    Answered by Welvin on August 30, 2013 at 07:19 PM


    Good day! I request you to open a separate thread so we can assist you there. You can start here: http://www.jotform.com/answers/answer.php?