Unable to see the changes I've made to a submission from Form Submissions Page

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    cdahlen
    Asked on August 30, 2013 at 05:57 PM

    Hello,


    I've been trying to make updates to current submissions, and the updates aren't being reflected in the forms.  When I get the email notification, I see the changes, but I can't see the changes in the forms on the site.  This has been the case for the past hour.


    Please advise, thanks!

     

    Carly

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    nannyjoynt
    Answered on August 30, 2013 at 06:10 PM

    I am having the same problem....

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    Welvin
    Answered on August 30, 2013 at 07:18 PM

    Hi Carly,

    Good day! Apologized for the issue. This is fixed now. Please try to clear your forms cache by following this guide: How to Clear your Form Cache then refresh your form submissions page. You should be able to see the changes after doing this.

    Thanks

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    Welvin
    Answered on August 30, 2013 at 07:19 PM

    @nannyjoynt,

    Good day! I request you to open a separate thread so we can assist you there. You can start here: http://www.jotform.com/answers/answer.php?

    Thanks