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    When a FORM is changed, can you auto update the autoresponder email alert

    Asked by OakPlains on May 18, 2011 at 05:30 PM

    The e-mail notification seems to udate but the autoresponder email alert does not.

    or at least that is what I think.

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    JotForm Support

    Answered by NeilVicente on May 19, 2011 at 11:34 PM

    Hi,

    I did tests myself to confirm this and you are right, the autoresponder does not get updated. I'm not sure if that was made that way on purpose or not.  Either way, I have submitted a ticket for this issue so our developers can have this fixed if it is a bug. We will notify you of any updates via this thread.

    In the mean time, you can have updated autoresponders by recreating them, that is deleting the old one and creating another one. 

    Hope this post was of any help to you. Thank you.


    Neil

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    JotForm Founder

    Answered by aytekin on May 20, 2011 at 03:08 AM

    Deleting and re-creating the default auto-responder should fix this problem.

    If you use the default email (notification or auto-responder) it will update with the changes on the form. Until you edit the default email manually. Once you edit the email, we set a "dirty" flag. This means, from now on, the email will not be auto-updated.

    So, the solution is to either use the default email, or customize your email only when you are completely done with the changes on your form.

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    Answered by carrborofilmfest on August 10, 2011 at 11:41 AM

    Aytekin:

    I need people to be able to modify their responses over time.  Therefore I have to include the {edit_link} in the auto responder -- I have to edit the default email.  So there is no way for them to get an auto response except for the first time?  Why the "dirty" flag anyway?

    Thanks, Chris

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    JotForm Support

    Answered by NeilVicente on August 10, 2011 at 02:19 PM

    Chris,

    Please let me answer your questions to the best of my knowledge.

    The "dirty" flag is applied to an email alert when it is edited because the system does not have the ability to tell exactly which parts of the email were edited and where to put newly added fields. For example, if you have customized your autoresponder to look like an actual letter -- with heading, salutation, body and all -- and then you add new fields. How would the system know where to put the new fields' identifiers?

    Adding the "dirty" flag is more like a safety net we implement to prevent further complications with email alerts.

    Autoresponders and notifications do not get automatically updated when you edit them, meaning, when you add or remove fields, the identifiers for the values in the email will not reflect the changes made on the form. This could result to some information missing in the e-mail. You'd have to re-create the autoresponder each time you add or remove fields.


    Neil

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    Answered by carrborofilmfest on August 10, 2011 at 03:24 PM

    Thanks, so when I change the form I simply delete and then recreate the autoresponder, including an {edit_link} field, add the fields to the autoresponder and people will get confirmation when they change/add to their answers?

    The situation is this:  We have a film festival and films come in over several months.  As they come in the new films are added to a form where people can rate them.  So over a period of months the form is added to all the time and people are adding/modifying their ratings.  Now that I know about this I can just tell the reviewers that they'll only get a confirmation the first time they use the form and ask that they bookmark their {edit_link}. 

    C

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    JotForm Support

    Answered by NeilVicente on August 10, 2011 at 03:43 PM

    Chris,

    There is no need to add {identifiers} for newly added fields to the autoresponder if you're going to re-create it and add the edit link.

    Autoresponder emails only get sent the first time as user submits the form. Editing a form submission will not send an autoresponder. When I said "changes made on the form", I meant the actual form, not the form submissions.

    Indeed, you have to tell your users to bookmark the edit link. Better yet, tell them to not delete the e-mail that was sent to them. You can probably add a warning message like "Please do not delete" to the e-mail subject instead. Sounds good, no?


    Neil

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    Answered by carrborofilmfest on August 10, 2011 at 03:44 PM

    Yep it works!