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    Reports/Submissions missing in my form

    Asked by dcowan on August 30, 2013 at 09:54 PM

    Have received 4 land clearing forms but only one appears in reports and an ars production submitted this evening isn't showing either in reports.

    Reports
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    JotForm Support

    Answered by EltonCris on August 30, 2013 at 10:13 PM

    Hi,

    Our apologies for this inconvenience.

    This is supposed to be fixed by now. Can you please recheck again this time?

    If the problem still persist, can you paste here the submissions that didn't appear in your form submissions page so we can further review it here?

    We'll await your reply. 

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    Answered by dcowan on August 30, 2013 at 10:53 PM
    I just checked again and 1 submittal is in the submissions; but there should be 3 others along with that. Submittals at 6:39, 6:42, 6:44 and 7:34pm These are all Land Clearing the next is ARS Daily Production Report submitted at 5:43pm. Only 19:34 submittal is in the submissions for Land Clearing.
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    JotForm Support

    Answered by Goldo on August 30, 2013 at 11:38 PM

    Can you provide us the some submission details you received via notification, please? for both Land Clearing form and ARS Daily Production form.

    We will then reescalate the issue to our developers to see if they can still retreive those submissions.

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    Answered by dcowan on August 31, 2013 at 08:41 AM
    I forwarded them as requested. I had to have them in my midnite last night so I ended up going in and re-submitting but I would like to get the originals for verification purposes.
    Thanks,
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    Answered by jedcadorna on August 31, 2013 at 02:59 PM

    Thank you for your response, Our developers will look into this and will update you through this thread once we have an answer. We do apologize for the inconvenience.

    Thanks,