What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Good day! You should still be able to receive a responses or emails from us. Our system is designed to work like that. I guess you mean the welcome email, right?
Our system will email you for;
1. If you have reach your submissions limit
2. If your account is disabled and/or suspended (for some reason)
3. If we reply to your inquiry posted to our Support Forum
4. If you subscribe to our paid plans, cancel subscription and/or if we send you a refund
5. Others, not mention