What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm not allowed to add users

    Asked by weslleyuca on August 31, 2013 at 05:33 PM

    I'm not allowed to add users

    I do not have permission to add user

    I created my account as sub user. I want to change it.

     

    Return to e-mail: weslley.uca @ gmail.com

     

    problem

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    JotForm Support

    Answered by jonathan on August 31, 2013 at 07:41 PM

    Hi,

    I was able to see this issue on your account.

    In your My Accounts profile, it does not have the usual feature available for paid plans.

     

     

     

    And in your My Forms, it displays only the shared forms -- not your actual forms

     

    I will elevate this issue to our next level support. It seems this issue is only happening on your account.

    We will notify you via this thread and on your email as soon as updates are available.

    Thanks.

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    Answered by weslleyuca on August 31, 2013 at 08:33 PM

    I'm waiting.

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    Answered by weslleyuca on September 02, 2013 at 07:47 PM

    Can anyone help me!

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    JotForm Support

    Answered by abajan on September 02, 2013 at 07:55 PM

    The ticket has been opened but there has been no resolution as yet. Our apologies for the inconvenience this delay has caused.

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    Answered by weslleyuca on September 10, 2013 at 08:48 AM

    Not solved my problem!

    Can anyone help me?

    Please! SOS

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    Answered by weslleyuca on September 10, 2013 at 08:54 AM

    If you do not resolve within 24 hours. I will cancel my account and ask for justice because the service was not delivered as advertised.

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    JotForm Support

    Answered by jonathan on September 10, 2013 at 09:02 AM

    Hi,

    We apologized for the delays.

    But this issue was already assigned to one of our developer for resolution. The assigned priority for this is set to important. 

    I will make a follow up again on the status.

    Thank you for understanding.