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    Fatal flaud with scandinavian letters

    Asked by miika on May 19, 2011 at 02:39 AM

    Hi

     

    I just realised that if any of the answers have Ä or Ö or probably anything else than what you have on a english keyboard (russian etc.) the answer is incomplete.

     

    If my customer types in his name and his family name is Möttönen... I only get M and so forth.

    This is really bad =/

  • Profile Image

    Answered by allanftd on May 19, 2011 at 09:47 AM

    Hi miika,

    Thank you for your message. I have tried using the name Möttönen with a test form and I did not have this issue occur in my test form.

    have you tried using another browser? I used Google Chrome during my testing, kindly try using it as well and let us know how it goes.

    Please let us know if we can be of further assistance. Thank you for using JotForm!

    JOTFORM SUPPORT



     

  • Profile Image

    Answered by miika on May 19, 2011 at 09:55 AM

    I have had around 300 submissions in last few days. And in some subs Ä and Ö are fine but in some everything after those letters are missing. 

  • Profile Image

    Answered by allanftd on May 19, 2011 at 09:02 PM

    Hello miika,

    I have browsed through your submissions page but didn't have the chance to catch this issue you reported. To help us investigate, could you let us know how we can determine if a name was perceived as incomplete? Or could you point us to specific submissions with this error that we might have overlooked? Have you tried opening your submissions page using other web browsers?

    Thank you for your patience and we appreciate your prompt response.

    JOTFORM SUPPORT