My account got suspended

  • Leo Faria
    Asked on October 12, 2020 at 10:29 AM

    Hi,

    I was creating a form this morning and I got notification our account has been suspended.

    We don't know exactly why

    Page URL: https://www.nbsparts.com/new-dealer-application/
  • VincentJay
    Replied on October 12, 2020 at 11:52 AM

    Hello,

    I checked your account and it is suspended. We do not allow collecting credit card information using the basic form fields.

    1602517732 5f847ae4be6f9 ddeew Screenshot 10

    We need to remove the form so we can activate your account. For more information about our terms, please check this page: https://www.jotform.com/terms/

    Let us know if that is okay with you so we can proceed.

    If you want to collect or create a payment authorization form, please check this guide: https://www.jotform.com/help/292-how-to-enable-payment-authorization