What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to receive pending submission via email

    Asked by halim.boumadani on September 01, 2013 at 08:51 AM


    is there a way to receive the submission by email even if the payment has not been done? at the moment it can be done manually by clicking "complete submission" in incomplete payment, whats the way around to receive the email notification of new submission even if payment not done?


    Thank you

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    JotForm Support

    Answered by Tasha on September 01, 2013 at 11:05 AM

    Once your email notification is configured correctly and you have turned on the option to receive pending emails you will receive email notification even if the payments are incomplete. Please follow the steps below to turn on pending submissions.



    I also looked at your email notifications settings and I am seeing where the Sender Name field is missing. Please follow this guide for instructions on how to correctly configure your email notifications.

    If you are still have an issue please let us know.



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    Answered by halim.boumadani on September 01, 2013 at 03:59 PM



    The setting in the above picture is related to Paypal, I could not find where to set YES for pending Payment E-mail in 2Checkout!



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    JotForm Support

    Answered by jonathan on September 01, 2013 at 05:10 PM

    @  halim.boumadani 


    As you may have found out already, the Pending E-mail feature for payment fields is only availabe to Paypal. 

    It is not availabe for 2CO.

    Non-completed payment transaction for your 2CO will still go to the submissions page Incomplete Payments box.
    And you will have to manually complete those incomplete transactions to be able received the submission e-mail.


    Hope this help. Inform us if you need further assistance.