I can't see one of my submissions in the submission page

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    forthvalleyorchards
    Asked on September 02, 2013 at 05:06 AM

    formID=31553864400349

    Hello,

     

    We have received 15 submissions for this form and that is what says on the my forms menu, but when clicking on the submisions, only 14 submissions are shown. The other odd thing is that I have received the missing submission by email. Can you help?

    The submission missing was received on Fri 30 August 2013 at 23.42hrs

     

    Many thanks

     

    Amparo

  • Profile Image
    EliezerN
    Answered on September 02, 2013 at 11:04 AM

    Thanks for contacting us.

    I have checked your form and as you said there are only fourteen submissions when it says you've received 15. That must be related to some recent issues we experienced related to submissions view , however it's been fixed already. could you please make a test to confirm that everything is OK from your side?
    I've made some tests with one of my form and everything is fine, I received the submissions in my email and in my Jotform account: 

    At Jotform:

    At email: 

     

    Please make the test  and if the issue still persists, don't hesitate to contact us.

    Thanks

  • Profile Image
    forthvalleyorchards
    Answered on September 02, 2013 at 11:12 AM

    Hello

    The missing submission is still missing, it was sent on Friday at 23.42 and since then other forms have arrived to both at email and at jotform. The last one arrived on Saturday at 2.52hrs

    Thanks

    Amparo

  • Profile Image
    EliezerN
    Answered on September 02, 2013 at 01:27 PM

    Thanks for informing us about the arrival of the last submission. It confirms the issue has been resolved, however about retrieving the missing submission let me tell you the probabilities are very limited.

    If you need further assistance, please let us know.

    Thanks