My dropdown is not clickable

  • Profile Image
    perrymanku
    Asked on September 02, 2013 at 05:50 AM

    Hello,

     

    On my form my select month of service is not clickable http://form.jotformpro.com/form/32334824017953?

     

    thanks

    Perry

     

     

  • Profile Image
    KadeJM
    Answered on September 02, 2013 at 09:39 AM

    Hi Perry, I just tried this in the latest versions of Chrome, FF, IE10, and Safari for Windows. Your form appears to be working perfectly on my end. You may want to first try clearing your browser cache to see if this helps to correct your problem.

    Screenshot of Dropdown Working in Chrome:

  • Profile Image
    KadeJM
    Answered on September 02, 2013 at 09:41 AM

    Additionally, you'll note that I was also able to select a number and set it to 07 or something else as depicted in my screenshot above for the " Month of Service ".

  • Profile Image
    perrymanku
    Answered on September 02, 2013 at 10:31 AM

    no screenshot

  • Profile Image
    abajan
    Answered on September 02, 2013 at 11:25 AM

    Hi Perry,

    Are you viewing my colleague's reply in your email? If so, try viewing it in the thread instead and see if the screenshot appears.


    Thanks

  • Profile Image
    abajan
    Answered on September 02, 2013 at 11:31 AM

    I was just able to replicate the issue to which you referred. In Chrome, when the dropdown's arrow is clicked, nothing happens but if the text is clicked, the options appear. The other dropdown works fine though. I'm not sure what the cause of this discrepancy could be. We'll investigate it further and get back to you.

  • Profile Image
    abajan
    Answered on September 02, 2013 at 11:32 AM

    I think it's something in the form's injected CSS.

  • Profile Image
    abajan
    Answered on September 02, 2013 at 11:43 AM

    Hi again,

    In the form's injected CSS, please change the following rule

    #id_4 {
    position: absolute;
    top: 640px;
    margin-left: 520px;
    }

    to this

    #id_4 {
    position: absolute;
    top: 640px;
    margin-left: 546px;
    padding-left: 10px;
    }

    and save the form.


    Thx