I cant receive submissions?

  • Profile Image
    Asked on May 19, 2011 at 08:58 AM

    I am currently on the free plan and my form keeps stating that it is over qouta but I only have 40 submissions.

  • Profile Image
    Answered on May 19, 2011 at 10:27 AM

    Hi admissions,

    I was able to confirm that you have only used 40/100 submissions  so far in your Free account. However, you have already reached the limit of 10 SSL (secure) submissions (you currently have 18/10), hence, you're receiving that notification. You have to either wait for the next cutoff date (May 28) for the submissions count to reset, or upgrade your account to either a Premium or Professional account.

    Please let us know if you have further questions or concerns. Thank you for using Jotform!