Files aren't transferring to dropbox

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    Asked on September 02, 2013 at 01:55 PM

    In my dropbox, I do get a PDF copy of the submitted form, but not the attached file.

    I do see the file link, but when I click on it, I get this:

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    Answered on September 02, 2013 at 02:15 PM

    Thank you for contacting us.

    It looks like that the file was not fully uploaded to our server, that is why it is missing on your dropbox and our storage. It might be related to some issues with user's browser, internet connection or file itself.

    Please ask the form user to re-upload that file.