Why do i recieve mails tripple (3x)

  • Profile Image
    JanSpijkerman
    Asked on September 02, 2013 at 03:38 PM

    <script type="text/javascript" src="//form.jotformeu.com/jsform/30201743785350"></script>

     

    Sorry for my english but i am recieving the mails 3x !

     

    How can I change that.

     

    How can i use the datafields automaticly in mij website to generate a automatic list with data

     

    Jan Spijkerman

  • Profile Image
    JanSpijkerman
    Answered on September 02, 2013 at 04:19 PM

    I am receiving three emails notifications per each new submission of my form.

    Do You have a solution for this?

    Jan

  • Profile Image
    jonathan
    Answered on September 02, 2013 at 05:21 PM

    Hi Jan,

    You are receiving 3x email notification per submission on this form https://www.jotform.com/30201743785350  because of the form's email settings in the E-mail Alert.

    1. In the E-mail Alert, there are 2 emails setup (1 notification and 1 autoresponder). This is equal to 2 notifications.

     

    2. The Notification email "Kennisgeving 2" have 2 Recipient E-mail address setup. That will be equal to another email notification for the other email address.

     

     

    So, total of 3 notification emails.

     

    Thanks.

  • Profile Image
    JanSpijkerman
    Answered on September 03, 2013 at 01:23 PM

    Sorry, but on my email-adres i am recieving 3 notifications.

    the Notification email "Kennisgeving 2" have 2 Recipient E-mail address setup, only one is my email adres and the other one is for another person.

     

    the Notification email "Automatisch beantwoorder " is the notification to the person who fills in the form.

    My emailadres is ony 1 time (in Kennisgeving 2) setup!

    So i still don't know why i am reciving 3 equal emails.


     


  • Profile Image
    jedcadorna
    Answered on September 03, 2013 at 03:39 PM

    I made a clone of the form and tried exaclty same email notification settings as you did but I wasn't able to reproduce the issue that your are having with, On the Owner side (owner of the form) I only got 1 email and 1 email from the user (who fills out the form), 

    As of the moment I don't have an answer yet to this issue, we will get back to you once me and my team have a concrete explanation on why it is happening. Is this the email address (j.spijkerman@solcon.nl) where you get your multiple notification? Have you tried to use different email address and check whether the new email address is still getting 3 emails? 

  • Profile Image
    JanSpijkerman
    Answered on September 04, 2013 at 02:04 PM

    I would like to apologize for the mistake made by me.

    in my mail account were two forwarders been made​​.

     

    So you are not to blame

  • Profile Image
    Welvin
    Answered on September 04, 2013 at 02:51 PM

    Hi Jan,

    Great that you have sorted it out. Let us know if you need any further assistance with your forms.

    Thanks