PayPal Integration: Unable to connect to the PayPal Integration

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    delhibcmumbai
    Asked on October 14, 2020 at 02:23 PM

    Hi i logged out of my PayPal but not able to connect back now. After following all the steps I land on my Pay Pal account page which doesn't have any instructions on how to move ahead.

    Please help fixing this issue.

    Thanks

  • Profile Image
    Simon_L
    Answered on October 14, 2020 at 05:31 PM

    Hello,

    I suggest that you try logging out of your JotForm account and logging back in. Additionally, you could clear your browser's cache.

    I suppose that you have tried connecting your PayPal account using the button from the Payment Widget. Is that correct?

    Feel free to provide us with any relevant screenshots that would speed up solving your issue.

    If you encounter any problems, let us know. We will gladly assist you further.

    Thank you,

    Simon

  • Profile Image
    delhibcmumbai
    Answered on October 18, 2020 at 03:47 AM

    Still doesn't work. After I log into my Paypal account on jotform, it asks me to finish the setup on the Paypal website. But there arnt any instructions mentioned on the Paypal page. So I'm not able to connect to paypal with Jotforms.

    TRIED SCREENSHOT BUT YOUR WEBSITE SAYS FORBIDDEN " SPAM POST"


  • Profile Image
    roneet
    Answered on October 18, 2020 at 04:22 AM

    Please check the screenshot here to connect to the PayPal Integration:

    1603009174_5f8bfa96dbef5_888888888.gif

    Have you verified the PayPal email address?

    Note that the Paypal checkout integration requires a Premier or Business type Paypal account. If you have not upgraded your Paypal account yet, I'd suggest reaching Paypal and ask them for the upgrade.

    https://www.jotform.com/blog/how-to-set-up-a-paypal-business-account/

    Let us know how it goes?

    Thanks.

  • Profile Image
    delhibcmumbai
    Answered on October 18, 2020 at 04:59 AM

    I tried but it doesn't connect at all in the Test mode. I have a business account only. Infact I was able to connect jotform earlier and even did 1 transaction. I wanted to add some more features like Cash on Delivery and credit card so I logged out once. Ever since then I am not able to login again.

  • Profile Image
    Vanessa_T
    Answered on October 18, 2020 at 05:14 AM

    Please note that PayPal has a different process for Test mode which requires you to create a sandbox account. Kindly check the guide below on how to test your PayPal form.

    How-to-test-your-paypal-payment-form

  • Profile Image
    delhibcmumbai
    Answered on October 19, 2020 at 10:47 AM

    Please check the screen shot( which i have trying to upload but its forbidden ). After clicking on " complete your setup now" it takes my dashboard on the Paypal website and thats it. Nothing happens thereafter!

  • Profile Image
    Sam_G
    Answered on October 19, 2020 at 11:56 AM

    Hi Delhibcmumbai,

    We have not received your screenshot.

    Kindly follow this on how to post a screenshot:

    https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum

    May we also ask for console log errors after you tried reconnecting to PayPal.

    https://www.jotform.com/help/453-how-to-get-a-console-report-from-most-common-browsers?

    We will wait for your response.


  • Profile Image
    delhibcmumbai
    Answered on October 19, 2020 at 02:39 PM

    i know how to upload an image here but when I do I get a "Forbidden" error.

  • Profile Image
    Simon_L
    Answered on October 19, 2020 at 06:38 PM

    Hello,

    I suggest that you share any relevant screenshots with us through an external file hosting service (eg. Google Drive). I do not know why you cannot post screenshots to our forum.

    We apologize for the inconvenience.

    Thank you,

    Simon

  • Profile Image
    Vanessa_T
    Answered on October 20, 2020 at 03:21 AM

    Unfortunately, the Google Drive link has restricted access. Kindly change the permission on the Google Drive. Also, it would be best if you can share a screencast/video instead so that the entire steps is recorded and not just the error.

    Also, as mentioned, kindly make sure that you connect your PayPal account in Live Mode and not in Test Mode.

  • Profile Image
    delhibcmumbai
    Answered on October 20, 2020 at 03:47 AM

    Access updated, Please check now. Been using Live mode only.

  • Profile Image
    Vanessa_T
    Answered on October 20, 2020 at 05:13 AM

    Thank you for sharing a screenshot. Based on it, it requires you to complete some setup within your PayPal account.

    Please note that such setup is already on PayPal side. Kindly contact PayPal support and check with them on how you can start receiving payments.