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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error while Saving Form

    Asked by gddrouin on September 02, 2013 at 09:36 PM

    I try to save my work on my new form and I continously have the error "There was an error on the page.  Try reloading the page."  The form I'm working on is http://www.jotform.ca/?formID=32447899421868

    I tried the Preview button but it never work becaus the Save function started each time and gave me that error each time.  Something I did wrong?

     

    Thanks for your help!

     

    Screenshot
    new form JotForm preview www
  • Profile Image

    Answered by Cesar on September 02, 2013 at 11:38 PM

    First of all try closing your browser and opening it back up. Then try simply loggin out of your JotForm account and logging back in. If that does not help try the following steps:

     

    Please try clearing your JotForm's Cache and you Browser's Cache

    To clear your JotForm Cache:

    Click on Account

    Then click on Settings

    Then click on Click Form

    1

    2

     

    Second:

    Try clearing the browser's cache by following the steps detailed on the link provided below:

    http://kb.iu.edu/data/ahic.html

     

    Do try these steps and let us know the results. If you do need any additional help, do let us know. Thank you for using JotForm.

  • Profile Image

    Answered by on September 07, 2013 at 06:11 PM

    Hi,

    I tried those actions and nothing work.  I lost the first form I create :)  So, back to the top of the message!

    What can I do?

    Thanks

  • Profile Image

    Answered by gddrouin on September 07, 2013 at 06:12 PM
    · Hi,
    I tried those actions and nothing work. I lost the first form I create :) So, back to the top of the message!
    What can I do?
    Thanks


    De : JotForm Support Forum [mailto:jotform@jotmails.com]
    Envoyé : 2 septembre 2013 23:38
    À : laforesty@videotron.ca
    Objet : Re: Error while Saving Form

    A new response has been received:
    JotForm
    Answered by Cesar
    First of all try closing your browser and opening it back up. Then try simply loggin out of your JotForm account and logging back in. If that does not help try the following steps:

    Please try clearing your JotForm's Cache and you Browser's Cache.
    To clear your JotForm Cache:
    Click on Account
    Then click on Settings
    Then click on Click Form
    1
    2

    Second:
    Try clearing the browser's cache by following the steps detailed on the link provided below:
    http://kb.iu.edu/data/ahic.html

    Do try these steps and let us know the results. If you do need any additional help, do let us know. Thank you for using JotForm.
    View this thread on JotForm Support Forum Unsubscribe
  • Profile Image

    Answered by jedcadorna on September 07, 2013 at 09:14 PM

    I wasn't able to reproduce the issue on my end, I tried your form and it's working fine, can you please confirm that you are still having issue saving your form as of the moment? 

    URL: http://www.jotform.co/form/32447899421868

     

    Thanks,

  • Profile Image

    Answered by gddrouin on September 09, 2013 at 08:16 AM

    Hi, first time I can see the form!  How come, when I log into my account (User:gddrouin), I can't see that form?  I go to MY FORMS and there is nothing there.  There is probably something I do wrong...

    Thanks

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 09, 2013 at 10:37 AM

    Hello gddrouin,

    Are you unable to see your form in the list when you click "My Forms"? Upon checking your account, I am unable to replicate the said problem. Both your form are listed when I click on "My Forms" of your account.

    It could be a browser related issue. Have you cleared your browser cache already? If not, please clear your browser cache. Here is a guide to help you:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do let us know if the issue persist even after clearing your browser cache .

    Thank you!

  • Profile Image

    Answered by gddrouin on September 09, 2013 at 06:58 PM

    There is mysteries in life and that problem in one of them :)  Tonight, I can see the forms.  I'll try yo update them and see what will append.  If it works, I'll come back to close this tread.

     

    Thanks

  • Profile Image

    Answered by gddrouin on September 09, 2013 at 09:44 PM

    Everything works fine nom.  Thank you very much.

  • Profile Image

    Answered by khrisell on September 09, 2013 at 11:44 PM

    Hello gddrouin,

    In behalf of my colleagues, you are most welcome! :)

    We are glad to be any help with your JotForm needs.

    Feel free to contact us anytime if you need any assistance.

    If it is a new topic, we recommend that you open a new thread for us to better track the issue and avoid any confusion.

    Thank you for using JotForm.