I am not able to get stripe payment integrated.

  • vishnuerm
    Asked on October 15, 2020 at 10:05 AM

    I am not able to get stripe payment integrated. Can you please help ?

    I am from India trying to get payment in USD. The IEC is uploaded in stripe for export services.

    Error " Payment was unsuccessful. Your credit card was not charged."

  • Johann_A
    Replied on October 15, 2020 at 12:00 PM

    Greetings,

    Sorry for the inconvenience. I will ask you to do a few things.

    First, can you try disconnecting the Stripe account in the payment wizard and connect it again to see if that works?

    If the issue is still happening after reconnecting, maybe it's because the user might need to check with his/her bank to see if the card is still valid to be used, it has enough funds and there's no other restriction on it.

    Or you also can kindly try to advise the respondent to use a different card or to process the payment or use a different device. Then let us know how does it go.

    Please get back to us if you need any further assistance. We will be happy to help. 

    https://stripe.com/docs/declines

    Have a good day,

    Johann.