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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Answered by allanftd on May 19, 2011 at 08:50 PM

    Hi rvannatta,

    Thanks for following up your concern. This matter is still being investigated by our Tier 2 Support and you should hear from us again as soon as this gets fixed. If you happen to observe similar incidents in your other submissions, please let us know. It will help speed up the investigation process.

    Our apologies once again for the inconvenience. 

    JOTFORM SUPPORT