Why am I unable to delete signature fields?

  • justin
    Asked on October 15, 2020 at 1:36 PM

    I added a few e signature options to my form but then deleted them from the builder.

    They are still appearing on my live form. I cannot submit the form, since it is saying there is an error. Please advise.

    https://form.jotform.com/202876342057053

    Jotform Thread 2636351 Screenshot
  • Gustavo_H
    Replied on October 15, 2020 at 2:09 PM

    Hi, @justin. How are you?

    I have cloned your form, and I was able to delete the Adobe Sign and DocuSign fields. In the preview, they didn't show, and I was able to conclude the submission.

    I cleared your form cache. Please try it again. If the error continues, and if you want to, I would like to ask for your authorization to try it by myself in your form. And also, confirm that you want to delete these fields in the screenshot below.

    1602785237 5f888fd5e8571  Screenshot 10


    Please let us know. I'll be glad to help you.


    Have a great day.




  • Justin Tullo
    Replied on October 16, 2020 at 10:22 AM

    Hi Gustavo

    Thanks for getting in touch. I tried to cache the form but there are still errors.

    I also noticed the drop down choices for this field are not updating. It should be high school, not college. The choices are correct on the form. 1602858105 5f89ac79e1630 160285808216541 Screenshot 10

    Let me know if you need access to my form.

    1602858014 5f89ac1e86ae3 Screenshot 2020 Screenshot 21



  • Richie JotForm Support
    Replied on October 16, 2020 at 11:41 AM

    I have checked your form and it seems the Adobe sign widget has been removed.

    Kindly try to login back to your account and edit your dropdown field to have the correct option?

    1602862822 5f89bee61ee61 1 Screenshot 10

    Please give it a try and let us know how it goes.