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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Using SSL with Form

    Asked by Heartfelt on May 19, 2011 at 05:39 PM

    When embedding my form, I am choosing secure form and then copying/using the DW code. Since then, I have submitted the form several times. However, the counter for SSL submissions still shows zero.


    Is either what I am not doing or the counter not working properly?



    Page URL:

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    Answered by allanftd on May 19, 2011 at 09:45 PM

    Hi heartfelt,

    I checked your account status and was able to confirm that you do not have SSL submissions at the moment. I have tried using your form on your website and my submission was counted as regular submission. But when I tried using the standalone form URL with " https:// " prefix (https://www.jotform.com/form/11355734049), it was counted as a SSL submission. 

    I would suggest that you use another embed code, such as...


    <iframe allowtransparency="true" src="https://www.jotform.com/form/11355734049" frameborder="0" style="width:100%; height:882px; border:none;" scrolling="no"> </iframe>


    <script src="https://www.jotform.com/jsform/11355734049"></script>

    Please update us as soon as you have tried the above suggestions. Thank you for using JotForm!


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    Answered by Heartfelt on May 20, 2011 at 01:04 PM

    ok, I have used the embed code. Please confirm with me that all is well. It appears to be for me.

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    JotForm Support

    Answered by NeilVicente on May 20, 2011 at 02:15 PM


    As long as you see https in the embed codes (iframe and script), everything should be fine. Because these embed methods call the secure form inside an iframe, your page's unsecured url won't affect the form at all.

    So even if the visitor goes to your site in unsecure connection, let's say, http://www.yoursite.com/form.html, the form's url will be called in a secure connection. I hope I'm making any sense here.

    To make the long story short, your forms should be fine.  If you have other queries or concerns please do not hesitate to ask again. Thank you.


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    Answered by Heartfelt on May 20, 2011 at 04:11 PM