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    Edit link using self hosted (JS) source code form (Autoresponder not working)

    Asked by bhanukaran on September 03, 2013 at 01:31 PM

    Hi team,

    while another team member is resolving my another query to the similar topic but the issue there is different. Meanwhile, i have found one more issue, I have used jS soure code and made all the custom layouting for the same. 

    This is the url we are using to submit entries. But i don't see any confirmation emails going to the one who submits their entry.


    But, as an admin, i am receiving new entry submission notification email to my inbox.

    Please suggest what could be the problem, this is a very important event which is in coming 1 week and we need to resolve these problems, as we have relied on Jotform for everything now.

    Kindly suggest.



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    JotForm Support

    Answered by Mike_T on September 03, 2013 at 02:59 PM

    Thank you for contacting us.

    The source code embedding option should not affect the email alerts. I have just submitted your form through mentioned http://beta.shukranrewards.com/homecentre_roommakeover/new_design.html page, and the form Autoresponder was delivered to my @gmail.com email address.

    Please try checking your Spam/Junk folder to see if the Autoresponder is there.