What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal or setup issue?

    Asked by childrenshealing on September 03, 2013 at 05:24 PM

    I created a form with a paypal option for donations:

    http://form.jotform.us/form/30867066757163

    When the donor got to the PayPal site, the site did not allow for a donation by any method other than a PayPal account.  I tried several times with different donors.

    So I copied an event registration form that has been used succesfully in the past and modified it to use as the donation form:

    http://form.jotformpro.com/form/32456471331955

    This one works just fine.

    What is the difference between the 2 forms in regards to PayPal? Is there something I need to do to set it up beyond the instructions in the wizard?

    p.s. I am not a computer programmer... just a therapist who is somewhat skilled at problem-solving and utilizing user-friendly platforms to manage the web/tech needs of a very small nonprofit.

    event registration event registration form registration form JotForm problem
  • Profile Image

    Answered by Cesar on September 03, 2013 at 06:48 PM

    Hello, I have checked both forms, yet both take me to the Paypal website to sign in to be able to donate.

    Now, this may be due to the type of PayPal Tool you may have used in the past. As the standard PayPal Tool will direct the user to payment wizard, were you will be asked to login.

    On the other hand the PayPal Pro system will allow the user to type in his billing informaton without the need to be directed through a PayPal website also without the need to log in to a PayPal account.

    ppal

    This is a related article to this matter:

    https://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro

    Is you need further assistance, do let us know. Thank you for using JotForm.

  • Profile Image

    Answered by childrenshealing on September 04, 2013 at 10:04 AM
    Thank you for taking a look at this.
    What was happening was that on the form I created using standard PayPal, when the donor got to the PayPal site to donate, the only way to do it was through a PayPal account – it wouldn’t allow the alternate option of pay by credit card. The only options were log in or create an account.
    [cid:image003.jpg@01CEA955.FBF90B80]
    The form I copied, on the other hand, also directed the donor to PayPal, but in addition to giving the option to log in, also gave the option to enter CC info without logging in.
    [cid:image004.jpg@01CEA955.FBF90B80]
    I can’t figure out the difference between the two – how would they have been set up differently to create this? We do not have PayPal Pro, so both are with the standard PayPal. It may be a PayPal issue and not something generated by JotForm…
  • Profile Image

    Answered by childrenshealing on September 04, 2013 at 10:12 AM
    I think I found the issue… it was on the PayPal end. Thanks for your help.
  • Profile Image

    Answered by khrisell on September 04, 2013 at 10:47 AM

    Hello,

    In behalf of my Colleague Cesar, you are most welcome.

    We are glad that you are no longer having any issue.

    Kindly let us know if you have further questions or inquiry.

    Thank you for using JotForm.