I can receive both notification and auto response emails to my GMAIL

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    Jonathan Curtiss
    Asked on May 19, 2011 at 07:52 PM

    I can receive both notification and auto response emails to my GMAIL account, but not to the following accounts:


     


    JCURTISS@SAONET.UCLA.EDU


    JCURTISS@UCLA.EDU


     


    I've added noreply@jotform.com to both safe lists but still can't get emails.


     


    Thanks.


    Jonathan

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    allanftd
    Answered on May 20, 2011 at 03:11 AM

    Hi Jonathan,

    At this point, you may need to speak with your school's email administrator regarding this issue. He can check if the domain jotform.com has been whitelisted in the mail server itself and grant access if not.

    Please accept our apologies and let us know if you have further questions, Thank you for using JotForm!

    JOTFORM SUPPORT

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    NeilVicente
    Answered on May 20, 2011 at 03:27 AM

    Additionally, you might also want to check your Bulk/Spam/Junk mail folder for the missing emails. It could be possible that emails coming from our servers were flagged as spam by UCLA's mail servers.

    If you do not find the missing emails, please check with your school's IT department as advised by my colleague Allan.

    Let us know if there's anything else we can do for you.


    Neil