What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do i cancel my next payment?

    Asked by lmontin on May 19, 2011 at 08:31 PM

    Hello we have used jotform Professional and it worked very well thanks . I now need to cancel the pro subscription and change to free. I go to my acocunt setting and click cancel then get taken to plimus. It has string of numebrs for  username but i cant find the password anywhere in my old emails. I cant find any email from plimus at all. I then tried forgot password but it says not recognised .. I have tried all my emails and none of them worked .. what can I do?



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    Answered by allanftd on May 19, 2011 at 10:49 PM

    Hi lmontin,

    Since you're paying using your credit card, you have to cancel your account through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. Please do not use your JotForm username and password when logging in to the Plimus website. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm and we hope to see you again soon.


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    Answered by lmontin on May 20, 2011 at 01:38 AM

    I tired to reset my password but it is not accepting any of my email addresses
    (i tried them all)

    I cant find any reference to plimus in any email in any account

    what can i do ?


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    JotForm Support

    Answered by NeilVicente on May 20, 2011 at 01:48 AM


    Can you still remember how you paid for your Jotform subscription?  If it is through Paypal, please follow the instructions below on how to cancel it.

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button

    After cancelling the subscription, you will not be charged again although your account shall stay Professional until the duration you have paid for expires.

    Let me know if this does not help.  We'll find another way to cancel your subscription. Thank you.