What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does the Paypal payment get linked with the submit button?

    Asked by chykpittsburgh on September 03, 2013 at 09:24 PM

    There is a paypal button on my form before the submit button. Does the user get redirected to paypal or does the payment just get submitted to paypal directly once they hit 'Submit'.


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    JotForm Support

    Answered by EltonCris on September 03, 2013 at 10:36 PM


    Yes, when the user hits your form submit button they will be redirected to Paypal for the payment. Once they successfully paid the items, you will be able to get notifications both from your form and from the paypal side. However, if the user did not continue or closes the browser after redirected to Paypal, the submission will be mark as "Incomplete Payments". More details here: How to View Incomplete Payments