What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We wish to cancel our paid subscription and change to a free account

    Asked by BIFB on September 04, 2013 at 12:02 AM

    I have selected cancel subsciption option to remove the paid subscription component of our account, but we are still being billed directly via our Pay Pal account.

    Please contact us to advise how we return to a free service and stop being charged monthly.

    Ballarat International Foto Biennale
    Tel: +61 3 5331 4833
    Postal Address: PO Box 41 Ballarat VIC 3353 Australia

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 04, 2013 at 12:38 AM


    Your downgrade request has been assigned to our higher management already. Only them can do this since you've paid via Paypal or you can also cancel the subscription on your Paypal account.

    Here's how:

    1. Log in to your PayPal account
    2. Find the latest payment you have made to Jotform
    3. Click on the subscription number for that transaction
    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed explanation on how to cancel a Paypal subscription.

    I have already downgraded your account to free and processed a refund for the charged made on this month, FYI. You may logout and log back in to be able to view the changes on your account status.