When I download my form nothing comes up and it does not convert.

Samantha Gatto
Asked on October 17, 2020 at 10:16 PM

When I download my form nothing comes up and it does not convert.

This is a re-post of a comment on Webinar: How to use Jotform Smart PDF Forms
Kris

Jotform Support

Answered on October 17, 2020 at 10:37 PM

Hi Samantha,
It seems that you are referring to converting a PDF form to a Fillable PDF form, correct? Can you share with us a screenshot of the issue you are experiencing or the PDF form you are referring to?
Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum
To share the PDF form you are trying to convert, kindly upload it to any file sharing app, i.e., Google Drive or Dropbox, then post the sharable link here so that we can further investigate it.
However, here's a detailed guide to further assist you: How-Can-I-Import-My-Own-PDF-With-Smart-PDF-Forms
Looking forward to your response. Thank you.
BOLDinc
Answered on October 19, 2020 at 11:17 AM
Richie

Jotform Support

Answered on October 19, 2020 at 01:28 PM

Please make sure you're using a fillable PDF so that the fields would be detected by the Smart PDF forms.
Can you please share the form URL so that we can check?
Looking forward for your response.
BOLDinc
Answered on October 19, 2020 at 01:31 PM

https://hipaa.jotform.com/202896647790067

Is there a way to talk to someone on the phone? I have quite a few questions.
Kris

Jotform Support

Answered on October 19, 2020 at 05:09 PM

Unfortunately, we can't provide assistance over the phone, but we can assist you accordingly here since this is our main support platform.
You may upload the PDF file on any file-sharing apps such as Google Drive or Dropbox, then share the link with us to access the file and further investigate it on our end.
Thank you. Looking forward to your response.