What will happen if I exceed my form entry limit?

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    Asked on September 04, 2013 at 03:42 AM


    Hello! I am using the free plan. I am wondering what happens to my entries when I exceed the maximum number of entries, or exceed the file submission limit.

    I am thinking that maybe the oldest submissions/files are deleted to make room for the new. Is that how it works? Hopefully that is the case, because I made a form and made some 30 test entries or something! I don't want them to count towards my limit.


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    Answered on September 04, 2013 at 04:03 AM

    Hello fabidi,

    If you reach your account's submission limits, your form's will be disabled and your users will not be able to submit your form.

    On your assumption: No, the old submissions are not deleted automatically to make room for new submissions. Actually, your old submission records will be there forever until you delete them yourself. Again, please be informed that if you delete the submissions from your account, it will not free / reset your submission counts as it's reset only on first day of each month. 

    Upon checking your account, I found that you have only used 8 out of 100 submission limit for this month. You also have used 4.36 MB of upload storage space. I would like to inform you that upload space are not reset automatically and you should delete your submission records which had file attachment. Deleting submissions with file upload/attachment will free up your upload storage space.

    Hope this answers your question.

    Thank you!