What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Change Username

    Asked by heyjaniegirl on May 19, 2011 at 09:57 PM

    First, I want to say that I LOVE JotForm! It is so user friendly and pleasing to the eyes.

    I would like to change my username from heyjaniegirl to gettingyourheartoutofstorage. Could you please do this for me?

    Thank you!
    Janie Garber

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 20, 2011 at 03:23 AM

    Hello Janie,

    Yes, we certainly can. I have already submitted a ticket for this request.  We will notify you once the change is made.  Thank you for using Jotform.


  • Profile Image
    JotForm Founder

    Answered by aytekin on May 20, 2011 at 03:42 AM


  • Profile Image

    Answered by Janie on May 20, 2011 at 11:34 AM
    Thank you! One more question on this - I had sent a form to someone to fill out and submit back to me yesterday under my old username. When they go to send back to me tomorrow, will it get to me under my new username even though the form's URL has my old username? Thanks!
  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 20, 2011 at 02:51 PM

    Hi Janie,

    If you used your form's url that contains your old username, then it won't be accessible anymore. You must replace the username part in the url with your new username so instead of http://www.jotform.com/heyjaniegirl/11290611327 it should now be http://www.jotform.com/gettingyourheartoutofstorage/11290611327

    Just to be safe, always use this format for the form's url:


    where [formid] is the form's ID number, for example:


    That way, your form's url stays the same no matter how many times you change your username.

    Hope this post answers your question. Feel free to ask around if you have further queries. Thank you for using Jotform.