What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am I not getting email notifications when someone makes a purchase of a from my website?

    Asked by paddywacs on September 04, 2013 at 11:47 AM

    When people sign up for classes I am not getting a notification that the form was submitted.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on September 04, 2013 at 01:19 PM


    Good day! I've check your form and found out that your Sender Email is empty. Please take note that without completing these settings, you won't be able to receive any email notification from your form. I've fixed that by selecting noreply@jotform.com as the Sender Email.

    You can refer to this guide for more explanation and solutions: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.

    If you like to select the actual form submitter's email address, you can do that by setting up SMTP Account. We recommend Mandrill. You can refer to this guide on how to setup SMTP through Mandrill: Set Email Field as the Notification Sender Email Address with Mandrill

    Let us know if you need any further assistance about this matter.