What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changing default email address

    Asked by silvercreeksandpoint on September 04, 2013 at 01:49 PM

    Hi folks,

    Please help me change my default email address. I have followed instructions given at your site, even received a verifiaction code for the new address and entered it; and my default email address is apparently unchanged.

    It appears that many of your users are having the same issues, which is a hassle for them and for you. You may wish to reconsider the UI for this particular aspect of JotForm, which is otherwise a great product.

     

    Thanks.

    Page URL:
    http://www.silvercreekrestoration.com/#!send-your-photos/c1dhj

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    JotForm Support

    Answered by ashwin_d on September 04, 2013 at 03:03 PM

    Hello silvercreeksandpoint,

    Your question is not clear.

    Are you saying that you want to change your account email id? or you want to change the sender email address of your notification?

    Do let us know and we will help you change the email address.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on September 04, 2013 at 03:26 PM

    Upon taking a closer look of your form's notification email, I found that you have not selected the custom "Sender E-mail" which you have already added. 

    You should select the custom "Sender E-mail" (admin@silvercreekstudio.net) in your notification which you have already added as custom sender email.

    This guide should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

     

    Hope this helps.

     

    Thank you! 

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    JotForm Support

    Answered by ashwin_d on September 04, 2013 at 03:39 PM

    If you want to change your account email address

    Here are the steps:

    1. Login to your account.

    2. Click on the person looking icon and then click on "Account"

    3. Click on "Profile" tab and scroll down to change the email address:

    Hope this heps.

    Thank you!

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    Answered by silvercreeksandpoint on September 07, 2013 at 08:22 AM

    Thanks very much! I have followed these directions and it appears to have worked. Thanks again.

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    JotForm Support

    Answered by ashwin_d on September 07, 2013 at 08:33 AM
    I am glad I was able to help you.Thank you!
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    Answered by IIDAGPC on January 05, 2017 at 06:20 PM

    This doesn't work for our account.  Why not?  What can you do to correct our account to all us to update?

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    JotForm Support

    Answered by Kevin_G on January 05, 2017 at 09:38 PM

    @IIDAGPC,

    "Why not?  What can you do to correct our account to all us to update?"

    Could you provide us more details about what are you trying to change on your account? 

    Please provide us the details in a new thread, I would like to get more details since here I can see Ashwin assisted this user in both cases, changing the sender emails as well as the account email address. 

    We will be glad to help you.